Sierra-at-Tahoe COVID-19 Update
Tuesday, March 17, 2020 Update:
In consideration of on-going developments with the current health crisis, Sierra-at-Tahoe will continue to suspend operations for the 2019/2020 season indefinitely. As we navigate through the COVID-19 issue, the health and safety of our guests and employees is our primary concern. During this time of uncertainty, we will do our part to help stop the spread of this virus.
We will monitor developments of the public health situation, and depending on the status of public health orders, snow conditions and other relevant factors, we will consider reopening the resort later in the spring season. It is our most important responsibility to act in the best interest of our people and our broader community and are committed to keeping you informed as we move forward, together.
We realize that for those like-minded individuals who gravitate toward spending time in the mountains, this may be difficult to hear. We too are eager to return to our mountain home, and hope to do so with you, soon. Until then, we are grateful for your support and understanding during this unprecedented time and should the situation allow us to resume operations we would gladly finish out the season by taking laps with you.
For guests who have pre-purchased lift ticket and lesson products for arrival starting 3/7/20 please email: firstname.lastname@example.org so we can assist you.
If you have an unused product from the 19/20 season you can use it through Dec. 20, 2020. Please see details below:
Q. What if I have days left on my 3-PAK or 10-PAK lesson package?
A. Any unused days on your 2019/20 3-PAK or 10-PAK will be valid for use on opening day next season, and can be used through 12/20/20. Standard reservation procedures apply.
Q. What about my 3-PAK lift ticket?
A. Any unused days on your lift ticket 3-PAK will be valid through 12/20/20, and you can head directly to the lift, no need to visit a ticket window.
Q. I have a 2019/20 Season Pass, can I use it until 12/20/20 too?
A. YES! All 2019/20 Season Passes will be valid through December 20, 2020 including Rental and Parking Season Passes. All Season Passholders can go directly to the lift and enjoy making turns at Sierra. All Powder Alliance benefits are only valid for the season in which the season pass was purchased. Passholders can also use their passholder benefits like BFF Tickets and Free Fridays to share the stoke with your crew! Current passholder restrictions apply.
Q: I already purchased my season pass for next season. What kind of compensation is there for the remainder of this season?
A: Using your 2020/21 pass now was complimentary, with spring skiing as the added bonus. Should the resort resume operations this Spring, you will be able to use your 2020/21 pass to ski as well as all of next season!
Q. What if I bought a lift ticket, rental or lesson package that I couldn’t use?
A. If you pre-purchased a product with an arrival date starting 3/7/2020 or after, we will credit your purchase until 12/20/20. Please be sure to stop at any ticket window so we can properly date your product and get you out on the hill!
Q. I purchased tickets from a 3rd party retailer, what should I do?
A. Tickets purchased from one of our partners will be subject to the vendor’s return policy. Please contact or return to the location where you purchased the ticket to discuss their return policy.
Q. Can I skin up the mountain while it is closed?
We are not permitting uphill traffic of any kind at Sierra, as we continue to maintain the safety of our slopes and facilities. Access is not allowed as we continue to perform avalanche control, grooming, mountain maintenance and maintaining our main entry road to prevent hazardous conditions into the foreseeable future.
Please make informed decisions if you are considering going into the backcountry. Please use resources such as the Sierra Avalanche Center and our Deep Snow Safety Tips to weigh your options and make the safest choice.
Original article found here.
Visit Sierra-at-Tahoe’s website for more information.